RESERVATION: A deposit of 30% is required at the time of booking and the balance at least 33 days before the tour begins.
CANCELLATION: Any amount paid will be refunded less the cost of cancellation fees levied by hotel/ lodges, food purchases, park entrance fees, transport and other relevant expenses.
a) For bookings Cancelled or reduced in number between 40 to 30 days from the date of arrival, 30% of the agreed rate will apply.
b) For bookings cancelled or reduced in number between 29 and 16 days from the date of arrival, 50% of the agreed rate will apply.
c) In case of cancellation within 15 days from the date of arrival, or in case of a 'NO SHOW', 100% of the agreed rate will apply.
RATES: Our prices include entrance fees to national parks and game reserves, meals while on safari, transportation and the services of our driver/guides as per itinerary. The rates are based on tariffs and other costs prevailing at the time of printing and are subject to change without prior notice.
TRANSPORTATION: Saloon cars, minibuses, Land cruisers, Land rovers, coaches or trucks will be provided according to the route and the number of clients and the services of professional, English speaking driver/ guides. We reserve the right to use the services of sub- contractors for all or part of the services.
ACCOMMODATION: The standard pricing policy is based on a twin room/tent being shared by two people. A single room/tent will be provided on request at a supplementary cost, but cannot be guaranteed.
ALTERATION OF TOURS: The company reserves the right to alter the route or cancel the operation of any scheduled tour should conditions so necessitate. We reserve the right to decline to accept or retain any client as a member of any tour at any given time in which event an equitable amount will be refunded.
LIABILITY: The company and its agents act only as agents of the passengers in all matters relating to hotel/ lodge and tented accommodation, tours and transport etc. and shall not be liable for injury, delay, loss or damage in any manner.
CLIMBING EQUIPMENT: Gear for mountain climbing is not included in the tour cost but can be hired at Nanyuki, Naro Moru and Chogoria for Mt. Kenya and at Arusha, Moshi or the Marangu park gate for Mt. Kilimanjaro.
CAUTION: All expeditions involve an element of personal risk and can be of a hazardous nature. Every participant must accept this risk. We are not liable for any loss, damage, injury, delay or inconvenience caused to you or your baggage as a result, directly or indirectly or any matter of whatever nature, which is beyond our control. All participants are advised to take an insurance policy to cover personal accident and medical expenses. We can arrange this for you at a relatively low cost.